Helpdesk Technical Support
Our Help Desk gives your employees quick, convenient access to remote troubleshooting. They work with senior-level, expert technicians from the start, eliminating the need for time-consuming call escalation. Help Desk support can be requested with just a quick phone call or email.
Help Desk Trend Analysis & Training
Tracking each call and analyzing results allows us to identify trends and recommend solutions that can help reduce calls to the Help Desk and increase your employee productivity. When training on a certain skill will help fill a gap, we arrange courses on-site or remotely, depending on your needs.
Help Desk Products We Support
We support all major commercial software packages and can resolve connectivity issues with hardware such as printers, PDAs, networks and servers. This allows us to assist your employees quickly and get them back to work, usually in minutes.